TERMS AND CONDITIONS
The products you will buy online from cesit.com.tr are under the manufacturer's warranty. The invoice you will receive with the product you purchased replaces the warranty certificate for these products. For this reason, please keep the invoice that will be sent to you by us carefully. Read the user manual and instructions for use before using the products.
1. Right of Withdrawal
You can return the purchased product within (30) days from the delivery date, provided that the product is not unpacked, used, or damaged. Before returning the product, please send an email to info@cesit.com, including your invoice number and order number, and specify the reason for the return. Our company will contact you after receiving your email or fax and will inform you about the return process. The invoice issued to your name along with the product should be sent back to us. A replacement product or a refund to your credit card will be issued for the returned product. The shipping costs for the return must be covered by you.
2. Damaged Products During Transport
You must open and inspect any packages you suspect were damaged during shipping in the presence of the delivery personnel. If you find any damage to the product, do not accept the delivery and request the shipping company to prepare a damage report. Once the product is accepted, you acknowledge that the shipping company has fulfilled its duties. Returns are only accepted if the product, including any gifts and all standard accessories, is returned in its original packaging and in undamaged condition.
3. Defective Products
If you find defects in the product that were not noticeable during delivery but become apparent during use, please send an email to info@cesit.com, specifying the defects and including your invoice and order numbers, or contact us through our communication channels. If your return request is deemed appropriate, the defective product will be replaced with a new one after you send the invoice and the returned product to our store. The shipping costs for the return must be covered by you.
